Customer Resources

Customer Service

We have implemented a Customer Service Representative (CSR) Group to manage communications. This group is responsible for phone enquiries to provide answers and solutions to order details. The goal of the CSR is to facilitate timely responses and improvements to overall communication. The CSR’s handle e-mails similar to a phone call if that is an easier means of communication.

Pick Up Orders

Here at ThermTech we have several trucks in our fleet serving Southeastern Wisconsin and Northern Illinois. Please contact us to arrange for a pick up.

Customer Portal

Contact our Customer Service department for free access to this on-line site which will allow you to have 24 hour a day access to real-time order status.

Work Order Sheets

ThermTech provides two versions of our Customer Order Worksheets for you to easily fill out for your small job heat-treat needs. These are especially handy for Tool & Die or small Machine shops.