2010 Therm-Tech Customer Survey

In our on-going attempt to remain the top Heat Treater in Colorado, and in doing so continually improve our Service, Quality and Turn Around, we would like your feedback to help direct our efforts.

Please be assured that your feedback is completely anonymous, so we ask for your honest opinion of the service you receive from us. If you have other comments that would be helpful, please feel free to call us at 866.715.9805 or email us at colorado@thermtech.net.

We thank you in advance for taking time out of your busy schedule to answer this short survey, which should take less than 3 minutes to complete.

Packaging: My parts are packaged correctly to protect them, and they are packaged in the correct container.

Delivery: My parts are completed on time.

Communication: Therm-Tech is proactive in communicating with me regarding delivery times and quality issues.

Service: The service I receive from Therm-Tech meets or exceeds my expectations.

Quality: Therm-Tech meets or exceeds my quality expectations.

Resolution: My issues are resolved in an equitable and timely manner.

--------------FOR THE NEXT 5 QUESTIONS-------------- Please rank each with a 1 to 5, with 1 being MOST IMPORTANT and 5 being LEAST IMPORTANT. Please try to use any number ONLY ONCE.

Turn Around

Quality

Price

Service

Technical Partnership (Metallurgical Consultation)

--------------THERM-TECH CUSTOMER PORTAL USAGE--------------

Are you aware of our Customer Portal?

Are you currently using our Customer Portal?

If you use the Customer Portal, do you find it useful?

If you use the Customer Portal, did you know that you can receive real-time email and/or text message notifications regarding the status of your parts at Therm-Tech?

"Total voters : 11"


If you would like someone to contact you regarding subscribing to the Customer Portal, please email us at colorado@thermtech.net.